Last updated: September 28, 2026
This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.
We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of this Privacy Policy:
While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:
Subscriptions and credit purchases are made inside the Storywillow mobile app and are processed by the app store You downloaded it from — Apple's App Store or Google Play. Your payment details are handled entirely by Apple or Google under their own terms and privacy policies; We never receive, collect, or store Your payment card information.
We use RevenueCat, a subscription management service, to receive confirmation of Your purchase status from Apple and Google and to keep Your subscription entitlement in sync across Your devices. RevenueCat receives a purchase identifier and Your Storywillow account identifier for this purpose — not Your payment details.
Usage Data is collected automatically when using the Service.
Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type and version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data. When You use the Storywillow mobile app, this may also include Your device type and operating system version, the app version You are running, and crash or diagnostic reports.
The Storywillow website does not use advertising or tracking cookies, and does not show a cookie banner because it does not need one. Specifically:
Our emails may count opens or clicks so that We know they are delivered and useful. You can block remote images in Your email app to prevent this.
The Company may use Personal Data for the following purposes:
We may process Personal Data under the following conditions:
We may share Your personal information in the following situations:
Nothing You create is public by default. Your account details — Your email address and name — are never made publicly visible in any circumstance.
A story You have created is private to Your account unless You choose to share it. Two separate, individually reversible choices can change that:
Both are off unless You turn them on, both can be turned off again at any time, and turning either off removes the story from public view. Anyone — including someone without an account — can report a publicly shared story or collection for review, and We may remove content from public view in response. Removing content from public view does not delete it from Your own library.
The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy.
We will retain your account data as long as your account remains active. If you delete your account, your personal data will be permanently deleted within 90 days, except for information we are required to retain to comply with our legal obligations.
Usage data for analytics is retained in an aggregated or anonymized form for a period of 24 months.
The stories and related content generated through the Service are created by an artificial intelligence system. The Company retains the intellectual property rights to all content generated on the Service. You may delete content you have generated from your account at any time, at which point it will be permanently removed from our systems. We will only use or showcase content you have generated for promotional purposes with your explicit and separate consent.
Your information, including Personal Data, is processed at the Company's operating offices and on servers which may be located outside of Your country, including in the United States and other jurisdictions. Data protection laws in these countries may differ from those in Your jurisdiction.
Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.
The Company will take all steps reasonably necessary to ensure that Your data is treated securely. When we transfer Personal Data outside of jurisdictions like the European Economic Area (EEA), we will ensure an adequate level of protection is afforded to it by relying on mechanisms such as the European Commission's Standard Contractual Clauses (SCCs) or other legally-provided transfer mechanisms.
If the Company is involved in a merger, acquisition or asset sale, We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.
Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
The security of Your Personal Data is important to Us. We implement a variety of security measures to maintain the safety of your personal information, such as using SSL/TLS encryption for data in transit and access controls for our internal systems. However, remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.
You may update, amend, or delete Your information at any time by signing in to Your Account and visiting the account settings section. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us.
If you are a resident of the European Economic Area (EEA) or the United Kingdom, you have the following data protection rights:
This section applies only to California residents. It describes your rights and explains how to exercise them.
To exercise these rights, please contact Us. To learn more about the categories of personal information we have collected and shared in the preceding 12 months, please see the "Types of Data Collected" and "Sharing Your Personal Information" sections of this policy.
Storywillow uses third-party AI services to make stories. The app asks for Your permission before anything You enter is sent to them, and You can withdraw it in the app's Settings (Storywillow then cannot make new stories until You agree again).
We send only what is needed to make the story, never sell it, and never use it for advertising. Names are entirely up to You: a character can be called anything — Your child's name, a nickname, or a name You make up.
The Service is intended for use by adults: accounts are created and held by a parent or guardian, and We do not knowingly allow anyone under the age of 13 (or 16 in certain European jurisdictions) to create an account of their own. If We become aware that a child has created an account directly, without a parent or guardian, We will take steps to close it and delete the associated data.
Creating a personalized story for a child is the core purpose of the Service, so a parent or guardian may voluntarily provide Us with information about their child — such as a first name, age, and optional details like a favorite toy, pet, sibling, or personality traits — so the Service can generate a story for that child. This information is provided directly by the parent or guardian, about their own child, as a deliberate feature they choose to use. It is used only to personalize that child's story, is never sold, and is never used to build an advertising profile of the child.
A parent or guardian can review, edit, or delete any information they've provided about their child at any time from within the app, and can delete the associated account — and all child information tied to it — as described above. Making a story public, adding it to the community gallery, or sharing a collection of stories is always the parent's choice and off by default; a story can be made private again at any time, and a collection can be unshared or deleted from the app. A shared story's page shows the story itself — including whatever character names the parent chose to use in it — but never the child profile behind it (such as age or interests); the gallery shows only a story's title, theme and a short excerpt. Because names are the parent's choice, a parent who would rather not publish their child's real name can use a nickname or an invented name.
If You are a parent or guardian and believe Your child has provided Us with personal information outside of the flow described above, please contact Us so We can review and remove it.
Our Service may contain links to other websites that are not operated by Us. We strongly advise You to review the Privacy Policy of every site You visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page. We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.
If you have any questions about this Privacy Policy, You can contact us: